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Information Technology InfoGuide: Password Change

Password Change

You can change your password by visiting

Forgot Password?

If you have forgotten your password, you can reset your password using Southwestern’s self-service password change service. This is accomplished by successfully answering several challenge questions which must be set up before using the self-serve password change service.

Setup your challenge questions NOW!

  • You can setup your challenge questions by visiting
  • The answers are not case-sensitive (capitalization does not matter), but any punctuation used does need to be remembered. It is very important that you provide answers that only you know and that are not easily guessed by somebody else.

Then, if you forget your password, go to You will be asked for your username  and then the self-service system will present you with 3 randomly selected challenge questions from the pool of 5 that you set up previously. After you have answered the three questions correctly, you will then be able to reset your password.

Trouble Changing Password?

If you are having problems changing your password, or you changed your password and the new password does not work…

  • Go to the Info Desk in the SLC Research Commons [Monday - Friday 8:00am - noon 1:00pm - 5:00pm CDT] and bring your Pirate Card or another valid picture ID. If you are abroad or are not able to come to the Info Desk, call the Info Desk at 512-819-7333 [Monday - Friday 8:00am - noon 1:00pm - 5:00pm CDT]. You will be asked a few questions to verify your identity and note that this process takes longer to reset your password.



SLC Research Commons